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How to setup or change your Forgotten Password Question

It’s important to setup a forgotten password question so you can take advantage of self service features. 

You’ll be prompted to answer a forgotten password question (also referred to as a security challenge question) when:

  • Resetting password via the Forgot password? feature
  • Unlocking account after too many password attempts

From the Shared Dashboard, click SETTINGS in the upper right area.

A new tab will open in your web browser for a settings page hosted on where you can view and edit your Single Sign On profile.

Go to the Forgotten Password Question section and click Edit. Choose a new question, enter your answer, and click Save.

Once you’ve saved your forgotten password question you’ll return to the settings page.

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