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What do I do if I am locked out?

If your account is locked and you need to unlock it, from the Sign In screen click Need help signing in? and then Unlock Account. This will allow you to reset your password via SMS (if you set up a Forgotten Password Text Message phone number). 

Although the Email option is displayed, it is disabled and will not send you an email to unlock your account. 

If you’re unable to use these features to reset your password, contact client support at 1-877-310-1088.

CI Direct Investing clients can also choose to book a call for technical support with our Customer Success team using this link.

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