Clients may file a complaint with CI Direct Trading using the follow methods: 

Email (preferred): [email protected],

Mailing Address: CI Direct Trading, 15 York Street, 2nd Floor, Toronto, ON M5J 0A3 CANADA ATTENTION: Designated Complaints Officer, or 

Telephone: 416.2350.200

When filing a complaint, please ensure that all of the relevant information regarding your claim is submitted, including but not limited to:

• Relevant date of the activity in question
• If the issue relates to an order, provide full details such as order entry time, symbol, order type, price, expected execution time and price
• If you have obtained screen shots or have other information which you would like us to consider, attach the information to your claim
• If you are seeking compensation surrounding your complaint, please specify the amount and provide details on how the amount was calculated

For more details about complaint handling, please refer to Disclosures & Customer Agreements Booklet.