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What do I do if I'm locked out?

If your account is locked and you need to unlock it, from the Sign In screen click Need help signing in? and then Unlock Account

Enter your email or username to receive instructions on how to unlock your account. 


If you’re unable to use email to unlock your account, contact client support at 1-877-310-1088.

CI Direct Investing clients can also choose to book a call for technical support with our Customer Success team using this link.

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