Clients may file a complaint with CI Direct Trading using the follow methods:
Email (preferred): [email protected]
Mailing Address: CI Direct Trading, 15 York Street, 2nd Floor, Toronto, ON M5J 0A3 CANADA ATTENTION: DCO, or
Telephone: 416.2350.200 ext. 1117
When filing a complaint, please ensure that all of the relevant information regarding your claim is submitted, including but not limited to:
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Relevant date of the activity in question
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If the issue relates to an order, provide full details such as order entry time, symbol, order type, price, expected execution time and price
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If you have obtained screen shots or have other information which you would like us to consider, attach the information to your claim
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If you are seeking compensation surrounding your complaint, please specify the amount and provide details on how the amount was calculated