How can we help?

What do I do if I've forgotten my password?

If you can’t remember your password and need to reset it, from the Sign In screen click Need help signing in? and then Forgot Password. This will allow you to reset your password via SMS (if you set up a Forgotten Password Text Message phone number) or Email. 

Enter your email or username to receive instructions on how to reset your password. 

If you’re unable to use email to reset your password, contact client support at 1-877-310-1088.

CI Direct Investing clients can also choose to book a call for technical support with our Customer Success team using this link.

Was this article helpful?

Can’t find the answers you’re looking for?

Our customer care team is here for you.

Contact Support