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How to Setup or Change your Forgotten Password Text Message Phone Number

It’s important to setup a phone number to use for a forgotten password text message so you can take advantage of self service features. 

You’ll be prompted to answer a forgotten password question (also referred to as a security challenge question) when:

  • Resetting password via the Forgot password? feature
  • Unlocking account after too many password attempts

If you’ve already setup the SMS multifactor authentication (MFA) method, your SMS MFA phone number will automatically become your forgotten password text message phone number.

From the Shared Dashboard, click SETTINGS in the upper right area.

A new tab will open in your web browser for a settings page hosted on where you can view and edit your Single Sign On profile.

Go to the Forgotten Password Text Message section and click Edit.

Enter the phone number you want to use (this must be the same phone number used for SMS Multifactor Authentication) and click Send Code.

Enter the verification code from the text message you receive and click Verify.

You’ll receive a notification in the pop-up window. Click Done.

Once you’ve saved your forgotten password text message phone number you’ll return to the settings page.

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