As a CI Direct Investing investor, we manage your portfolio for you.
When you make a deposit or withdrawal request, there will be a brief delay before your account is traded. Here’s what to expect:
Typically, cash from new deposits, transfers in, and investment income is invested within one week. More specifically, if you have an ETF Portfolio, typically it will be invested within a few days as we trade those accounts several times through the week. Trades in our Private Portfolios are usually processed once weekly, on Fridays.
There may be a few reasons that your money hasn’t been invested:
If your cash isn’t invested and you don’t know why, get in touch with us to resolve the problem at [email protected]
Once you’ve confirmed a portfolio change, we will initiate the trades as soon as possible, though in some cases it can take up to one week to sell the investments in your existing portfolio and up to another week to buy the investments in your new portfolio. In the meantime, market values will fluctuate.
If you’re changing from an ETF portfolio to another ETF portfolio, the change will likely be processed more quickly than if you’re changing to or from a Private Portfolio, given that our ETF portfolios trade more frequently through the week.
Keep in mind, in order to change portfolios, you’ll need to be in touch with a CI Direct Investing Portfolio Manager.
If you request a withdrawal or a cash transfer out to another institution, we will trade your account automatically to sell investments and provide cash for the request. We aim to do this as quickly as possible, but it can take up to one week.
If you’re looking to sell all the investments in your account and move to cash for any reason other than a scheduled withdrawal or transfer to another institution, you’ll need to speak with a CI Direct Investing Portfolio Manager. These requests are not processed automatically.
You cannot sell specific investments within your professionally managed portfolio.
We regularly rebalance your account automatically for you when new cash comes into the account (from a deposit or investment income), when cash is withdrawn, or when the asset mix drifts more than 2.5% from the target.
Our customer care team is here for you.Contact Support