General Questions

COVID-19

• What is a "Robo-Advisor"?

  Robo-advisor is a term that is often used to describe online financial institutio

• Who is CI Direct Investing?

  CI Direct Investing is an online financial advisor. We offer financial advice, fi

• What types of accounts can I open at CI Direct Investing?

  CI Direct Investing offers many account types to meet your financial needs. This

• Is CI Direct Investing Affiliated with any banks or ETF Providers?

  Our investment decisions and choice of ETFs/mutual funds does not favour any part

• Do you offer corporate/business investment accounts?

  We can open accounts for incorporated businesses, as well as other structures suc

• Will I have to pay a fee if I move my investments to CI Direct Investing?

  While most other institutions do charge a transfer fee, we will gladly refund thi

• How will CI Direct Investing invest my money?

  We take a low-risk, long-term approach to investing. Managing volatility and focu

• Will I know which ETFs my funds are invested in, or just the asset allocation?

  We show you both the asset allocation and specific ETFs we use for your portfolio

• Will you invest in US listed ETFs, or just Canadian listed ETFs?

  Our ETF portfolios are primarily invested in Canadian listed ETFs, though we do s

• Can I change my investor style/investment portfolio once my funds are invested?

  At CI Direct Investing we work with you to determine the most appropriate investo

• How liquid are my investments at CI Direct Investing?

  All CI Direct Investing investments are liquid, and in most cases funds can be in

• I'm not a Canadian citizen or resident. Can I invest with CI Direct Investing?

  No. Only Canadian residents or Canadian citizens living abroad can invest with CI

• Does CI Direct Investing have a mobile app?

  Yes, CI Direct Investing has an app for Apple and Android mobile devices. You can

• What is involved in my free financial planning session?

  CI Direct Investing's financial planning tools will give you a detailed overview

• How do I add my CI Direct Investing account to Mint?

  Do you use Mint to manage your budget? You can easily link your CI Direct Investi

• What if I have other questions?

  Just ask! It's easy to ask us questions. You can message your advisor directly fr

• How is my rate of return calculated?

  The rate of return on your dashboard is a Money-Weighted Rate of Return, calculat

• What is Original Cost?

  Original Cost (shown on your Holdings Report) means the total amount paid to purc

• Who is Credential Securities Inc.?

  Credential Qtrade Securities Inc. (Credential) is one of CI Direct Investing's cu

• Who is CI Investment Services Inc. (formerly BBS Securities Inc.)?

  CI Investment Services Inc. is one of CI Direct Investing's custodians, which mea

• What is the Common Reporting Standard (CRS)?

  About the Common Reporting Standard   ( CRS) source: Canada Revenue Agency (CRA)

• When will I receive my tax slips and other tax documents?

  This guideline outlines when you can expect various tax documents to be available

• What is total percentage return?

  This represents gains and losses of an investment over a specified period of time

• Understanding your Dashboard

  Your Dashboard reports tells you how your account has performed. It can help you

• What does the new CI Direct Investing name mean to me?

  Last year, WealthBar joined CI Financial—a diversified wealth management firm and

• What types of tax slips will I get?

  Please refer to the information below to determine which tax slip(s) you can expe

• How do I name a beneficiary to my CI Direct Investing accounts?

  You can assign beneficiaries to your account fully online. Login to your CI Direc

• Client Relationship Disclosure Information

  Last updated on June 28, 2021 About this Disclosure We believe that successful lo

• Changes to the Relationship Disclosure Information

  As of June 28, 2021 How has the Relationship Disclosure Information changed? We r

• When will my account be traded?

  As a CI Direct Investing investor, we manage your portfolio for you.  When you ma

• How do I update my bank account information?

  To add or change the bank account linked with your CI Direct Investing account, y

• What is a custodian and how does CI Direct Investing use them?

  A custodian is a specialized financial institution that holds customers’ assets f

• What are my RESP withdrawal options?

  When it’s time to withdraw from your RESP, you’ll need to choose one or more of t

• How can I work with an adviser?

  Financial advice is included for CI Direct Investing clients (except for resident